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Exchange and Return Policy

Our exchange and return policy was created to ensure your complete satisfaction. We fully comply with the Brazilian Consumer Protection Code (CDC).

  1. Right of Withdrawal (Cancellation)

In accordance with Article 49 of the Consumer Protection Code, if you made a purchase in our online store, you have the right to withdraw from the purchase within 7 (seven) calendar days, counted from the date the product is received.

  • How it works: The product must be returned in its original packaging, showing no signs of use, along with all accessories and the invoice.
  • Refund: The full amount paid for the product, including shipping costs, will be refunded. The cost of return shipping (reverse logistics) is covered by us.
  1. Defective Product

If the purchased product has a manufacturing defect, you have the right to invoke the legal warranty.

  • Deadlines: The claim period is 90 (ninety) days for durable goods.
  • Solution: By law, we have up to 30 (thirty) days to fix the defect. If the issue is not resolved within this period, you may choose between: exchanging it for a new product, a full refund of the amount paid, or a proportional price reduction.
  1. How to Request an Exchange or Return

To start the process, contact us at [email protected] providing:

  1. Full name;

  2. Order number;

  3. Reason for the exchange or return;

  4. Photos or videos of the product, in case of a defect.

  5. Refund Methods

The refund will be issued according to the payment method chosen at the time of purchase:

  • Credit Card: The refund will be requested from your card issuer and may take up to 2 (two) subsequent billing cycles to appear.